Support

Help with Pebbles

Report a problem or abuse

If someone sends you something harmful, harassing or illegal, email jacobsloop@gmail.com with the subject "Abuse report", their username, and roughly when it was sent. We review every report and can remove accounts that break the rules.

I forgot my password

On the sign-in screen, tap Forgot password? and enter your email. We'll send a reset link. Open it on your iPhone to choose a new password in the app. Check your spam folder if it doesn't arrive within a few minutes.

I never got my confirmation email

Check spam first. If it's still missing, try signing in. Pebbles will tell you if the email still needs confirming. Still stuck? Email us from the address you signed up with.

Why can't I send to someone?

You can only send to accepted friends. Search their username in Friends, send a request, and wait for them to accept.

Where did my pebble go?

Photo and video pebbles open once and expire from the server after 7 days, opened or not. Text messages expire after 24 hours. To keep one, save it while you're viewing it.

Delete my account

You can delete your account in the app from your Account screen. That removes your profile, friendships, messages and uploaded media from our servers. If you can't access the app, email us from your account's email address and we'll do it for you.